Goexch9 ID KYC & AML Policy

Last Updated: January 2025

Goexch9 is committed to maintaining a secure and responsible online betting environment for all registered users. To protect our players, partners and payment systems, we follow internationally accepted Know Your Customer (KYC) and Anti-Money Laundering (AML) principles. These procedures help us ensure that only genuine, eligible and verified customers use our services, and that no part of the platform is misused for illegal financial activities.

1. Purpose of KYC & AML Policy

The primary objective of this policy is to lay out a clear and transparent framework that describes how Goexch9:

• Identifies and verifies users before enabling full account access,
• Monitors financial activities such as deposits and withdrawals,
• Detects and reports suspicious or abnormal transaction patterns,
• Discourages and prevents money laundering, fraud and illegal funding,
• Complies with applicable laws, industry standards and responsible gaming practices.

2. Scope of Application

This KYC & AML Policy applies to:

• All users registering or maintaining an account on Goexch9,
• All deposits, withdrawals and wallet movements made through our platform,
• Any promotions, bonuses or rewards which require verified identity,
• Agents, partners and support teams interacting with customer accounts.

We reserve the right to ask for additional verification at any stage of your relationship with Goexch9, even if you have already provided documents earlier.

3. Key Definitions

3.1 Know Your Customer (KYC)

KYC is the process of verifying the identity of a user to make sure that the person opening or using an account is real, of legal age and acting on their own behalf. This usually includes collecting and validating documents such as identity proof, address proof and banking/UPI details.

3.2 Anti-Money Laundering (AML)

AML refers to the measures and controls used to prevent criminals from using financial systems to disguise the origin of illegal funds. On Goexch9, this means monitoring for unusual betting patterns, abnormal deposits or withdrawals and other suspicious activities.

3.3 Suspicious Activity

Suspicious Activity is any behaviour or transaction that does not match a customer’s usual profile or appears to have no clear legal or economic purpose. This can include unusually large deposits, multiple account usage, or repeated attempts to bypass verification.

4. KYC Verification Process

In order to maintain a safe gaming environment, Goexch9 may ask you to complete KYC verification before allowing:

• Higher deposit or withdrawal limits,
• First-time withdrawals,
• Participation in selected bonuses or promotions,
• Continued use of your account in case of unusual activity.

4.1 Information We May Request

We may request one or more of the following details for identity and address verification:

• Full Name as per government ID,
• Date of Birth (must be 18+),
• Registered Mobile Number and Email ID,
• Permanent Residential Address,
• UPI ID, Bank Account Number or other payment details used on Goexch9.

4.2 Documents We May Ask For

To support the above information, you may be requested to submit clear and valid copies of:

• Government ID (Aadhaar Card, PAN Card, Passport, Driving Licence, etc.),
• Address Proof (Electricity Bill, Aadhaar, Bank Statement, Rental Agreement, etc.),
• Bank Passbook or Screenshot of Banking App showing your name and account details,
• UPI Screenshot showing your UPI ID mapped with your name,
• Selfie with ID document for additional confirmation, if required.

4.3 Accuracy and Authenticity

You are responsible for providing correct and truthful information. If we find that submitted details are false, manipulated or belong to someone else, Goexch9 may:

• Reject or delay your withdrawal requests,
• Restrict betting activity or bonuses,
• Temporarily freeze or permanently close your account,
• Report suspicious activity to relevant authorities or payment partners.

5. Risk-Based Approach

Goexch9 follows a risk-based approach to KYC & AML. This means not all users are treated in exactly the same way—our monitoring intensity may depend on:

• Deposit and withdrawal volumes,
• Frequency of transactions,
• Betting patterns and game types,
• Use of multiple payment instruments,
• Mismatch between customer data and transaction behaviour.

In higher-risk cases, we may request more detailed documentation or perform enhanced due diligence (EDD) before allowing certain actions such as large withdrawals or multiple account recoveries.

6. Transaction Monitoring & Red Flags

Goexch9 continuously reviews transactions across the platform. Some examples of red-flag behaviours include (but are not limited to):

• Large or repeated deposits that are not followed by genuine betting activity,
• Multiple accounts using the same device, IP or banking details,
• Rapid deposit and withdrawal cycles with minimal gameplay,
• Use of different names or bank accounts which do not match registered details,
• Attempts to avoid KYC by changing devices, numbers or payment sources frequently,
• Unusual requests to move funds between accounts or third parties.

When such patterns are detected, Goexch9 may temporarily hold transactions, block bonus claims or ask for additional verification before proceeding.

7. AML Controls & Actions

To support AML compliance, Goexch9 may take one or more of the following steps as needed:

• Verifying the identity and age of customers before processing withdrawals,
• Checking that the same person who deposits is also the one withdrawing,
• Restricting suspicious accounts, devices or payment methods,
• Reviewing betting history for integrity and abuse,
• Limiting maximum deposit/withdrawal amounts for unverified or high-risk profiles,
• Co-operating with payment providers and, where required, relevant authorities.

8. Sanctions, Prohibited Use & Jurisdictions

Goexch9 services must not be used in any manner that violates applicable law, including but not limited to:

• Funding accounts with money obtained from illegal activities,
• Transferring funds on behalf of third parties without approval,
• Using the platform in jurisdictions where online betting is restricted or banned,
• Attempting to manipulate odds, results or game outcomes.

If we reasonably believe that your account is linked with criminal activity, money laundering or organised fraud, we may freeze your wallet balance while we investigate and, where appropriate, report to relevant partners or authorities.

9. Data Protection & Retention

Documents and information submitted for KYC purposes are handled in line with our Privacy Policy. We use security measures such as encryption, restricted access and secure storage to protect your data.

KYC and transaction records may be retained for a reasonable period as required for:

• Compliance with legal or regulatory requirements,
• Resolution of disputes, chargebacks or fraud cases,
• Audits and internal security analysis.

10. Your Responsibilities as a User

By registering and using Goexch9, you agree to:

• Provide accurate and up-to-date personal information,
• Use only your own payment methods (bank account, UPI, wallet, etc.),
• Refrain from sharing your account with others,
• Co-operate with any KYC or AML review when requested,
• Inform us immediately if you notice unauthorised access or suspicious activity in your account.

11. Consequences of Non-Compliance

If you fail to provide requested documents, refuse verification or are found to be involved in suspicious or illegal activity, Goexch9 may:

• Restrict deposits, bets or withdrawals,
• Remove bonuses or winnings obtained through fraudulent activity,
• Suspend or permanently close your account,
• Blacklist devices, IP addresses or payment methods,
• Report relevant information to payment partners or authorities, where required.

12. Changes to This Policy

Goexch9 may update this KYC & AML Policy from time to time in order to reflect:

• Changes in legal or regulatory requirements,
• New security technologies or risk controls,
• Updates in business processes or payment methods.

The latest version will always be available on this page. Continued use of the platform after any changes are posted will be treated as your acceptance of the updated policy.

13. Contact & Support

If you have any questions about this KYC & AML Policy or require assistance with verification, you can contact our support team:

• Email: support@goexch.net.in
• Website: https://goexch.net.in
• WhatsApp (24/7): Click here to chat instantly